Return Policy for Powertek.us

Effective Date: January 1, 2024 At Powertek.us, we strive to ensure that you are completely satisfied with your purchase of our equipment, including Wood Chippers, Chipper Vacuums, Insulation Vacuums, Log Splitters, Stump Grinders, and Pull Behind Aerators. If you are not satisfied with your purchase, you may return the item(s) for a refund or exchange within 30 days of the original purchase date, subject to the following conditions:

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in its original packaging, including all accessories, manuals, and documentation.
• The item must be returned within 30 days of the original purchase date.
• Proof of purchase (receipt or order confirmation) must be provided.

Ineligible Items

The following items are not eligible for returns:

• Items that have been used or show signs of wear and tear.
• Custom-made or personalized items.
• Items that are missing original packaging or components.
• Any item that is deemed hazardous material or cannot be returned for safety or health reasons.

Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Service team at [Insert Contact Information] to obtain a Return Merchandise Authorization (RMA) number.
2. Package the item securely in its original packaging to prevent damage during shipping.
3. Include a copy of your receipt or order confirmation and the RMA number on the outside of the package.
4. Ship the package to the following address:
   5255 Serum Plant Rd, Thorntown, IN 46071, United States
5. You are responsible for the cost of return shipping, unless the item is defective or we made a mistake with your order.

Refunds and Exchanges

• If your return is approved, you will receive a full refund for the purchase price of the item(s).
• Refunds will be issued to the original payment method used for the purchase.
• If you prefer an exchange, we will send you a replacement item of the same type and value, if available.
• Items purchased during promotional sales may be eligible for refunds or exchanges, subject to the same conditions.

Shipping Time

• Once your return is received and processed, you will be notified of the status of your refund or exchange.
• Refunds will be issued within [X] business days of receiving your return.
• Exchanges will be shipped within [X] business days of receiving your return, subject to availability.

Damaged or Defective Items

If you receive a Wood Chipper, Chipper Vacuum, Insulation Vacuum, Log Splitter, Stump Grinder, or Pull Behind Aerator that is damaged or defective, please contact our Customer Service team immediately. We will arrange for a return and replacement at no cost to you.

Exceptions

We reserve the right to refuse returns or exchanges in certain circumstances, such as:

• Abuse or misuse of the product.
• Failure to follow the manufacturer’s instructions.
• Damage caused by the customer.
• Items that have been used or modified.

Please note that this Return Policy is subject to change without notice. For the most up-to-date information, please visit our website at www.Powertek.us. If you have any questions or concerns about our Return Policy, please contact our Customer Service team at 5255 Serum Plant Rd, Thorntown, IN 46071, United States. Thank you for choosing Powertek.us!