Return Policy for Powertek.us

Effective Date: January 1, 2024 At Powertek.us, we strive to ensure that you are completely satisfied with your purchase of our equipment, including Wood Chippers, Chipper Vacuums, Insulation Vacuums, Log Splitters, Stump Grinders, and Pull Behind Aerators. If you are not satisfied with your purchase, you may return the item(s) for a refund or exchange within 30 days of the original purchase date, subject to the following conditions:

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

 

Ineligible Items

The following items are not eligible for returns:

 

Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Service team at [Insert Contact Information] to obtain a Return Merchandise Authorization (RMA) number.
  2. Package the item securely in its original packaging to prevent damage during shipping.
  3. Include a copy of your receipt or order confirmation and the RMA number on the outside of the package.
  4. Ship the package to the following address:
    5255 Serum Plant Rd, Thorntown, IN 46071, United States
  5. You are responsible for the cost of return shipping, unless the item is defective or we made a mistake with your order.

 

Refunds and Exchanges

 

Shipping Time

 

Damaged or Defective Items

If you receive a Wood Chipper, Chipper Vacuum, Insulation Vacuum, Log Splitter, Stump Grinder, or Pull Behind Aerator that is damaged or defective, please contact our Customer Service team immediately. We will arrange for a return and replacement at no cost to you.

 

Exceptions

We reserve the right to refuse returns or exchanges in certain circumstances, such as:

Please note that this Return Policy is subject to change without notice. For the most up-to-date information, please visit our website at www.Powertek.us. If you have any questions or concerns about our Return Policy, please contact our Customer Service team at 5255 Serum Plant Rd, Thorntown, IN 46071, United States. Thank you for choosing Powertek.us!